Hello Casino Review – 9/10
- Generous and varied bonuses
- Strong game selection
- Three gambling licences
- VIP program
- Top-notch security
f you’ve ever researched gambling websites, chances are you’ve ran into some pretty ridiculous or unimaginative casino names. Still, ‘Hello Casino’ probably takes the cake. Thankfully, this is one of the only drawbacks we’ve found while conducting this Hello Casino review.
The casino is run by White Hat Gaming – a platform company respected throughout the online gambling world. It manages numerous casino websites, including 21Prive, which we’ve reviewed recently.
Hello Casino was launched back in 2014 and has since accrued a loyal following. Its official operator is licensed by three different gambling authorities – the UKGC, the Swedish Gambling Authority, and the Malta Gaming Authority. The casino’s main strength lies in its generous promotions, including a 3-part welcome bonus, a weekly reload, and a great loyalty program.
User Experience – 8.5/10
If you compare the websites peeking under the White Hat, you’ll notice that they mostly prefer a clean, minimalistic look, prioritizing simplicity over flashiness.
As Hello Casino reviews point out, the site, while simple, is pretty neatly designed. The backdrop’s dark theme is easy on the eyes, accentuating various blue quick-access buttons pinned to the homepage. This combination of colours makes Hello Casino extremely enjoyable to use, as it makes finding your way around the site a breeze while keeping your eyes rested.
The main navigation bar is located just where you need it – right at the centre of the homepage. If you’re searching for something in particular, you can filter all the games by both type and provider.
The one thing that we found slightly strange about the site’s layout during our Hello Casino UK review was the positioning of the drop-down menu. It’s in the upper left corner, and you’re likely to miss it if you’re not paying attention. This could cause annoyance to some users, considering that this menu serves for accessing bonuses and account settings.
When it comes to the site’s overall performance, we’re happy to report that it exceeded our expectations. The pages load instantly and the games perform admirably as well, including those more graphically advanced. Although there was no dedicated mobile app in sight at the time of writing this Hello Casino review, we were still very happy with how well the site was optimized for cross-device use. It provided great glitch-free performance and proper scaling, regardless of the screen type and size.
Sadly, hello Casino currently welcomes only players officially residing in the UK. If you’re one of the lucky ones, though, you’ll find that the remaining eligibility requirements for registering on the site are quite common among online gambling casinos – minimum gambling age, valid payment method, etc.
Bonus Offer – 8.5/10
Hello Casino has prepared three types of promotions for its players – the welcome bonus, the loyalty program, and the Sensational Sundays offer. Let’s kick off with the Hello Casino welcome bonus.
This promotion consists of multiple bonuses, redeemable upon your first free deposits. Each matches your deposit by a certain percentage, and two of them come with free spins as well. Here are the exact rewards:
- A 100% matched bonus of up to £100 for the first deposit and 25 free spins on Gonzo’s Quest or Starburst
- A 50% matched bonus of up to £250 for the second deposit
- A 50% matched bonus of up to £150 for the third deposit and 25 free spins on Asgardian Stones or Bloodsuckers 2
As far as welcome bonuses go, this is pretty generous – you can get up to £500 and 50 free spins in total. The minimum deposit is £10, while the Hello Casino bonus rollover is 35x, both being very common requirements among UK online casinos.
Next up we have the Sensational Sundays offer – a typical reload bonus. Every Sunday, your first deposit of the day will be matched by 30% up to £100. The minimum deposit and wagering requirements remain the same.
Lastly, there’s the casino’s loyalty system. No special surprises here either, but the VIP program does provide an easy way to get your hands on some free funds. By regularly playing, you earn loyalty points. After every 1,000 points accumulated, you’ll be rewarded with £5 – no Hello Casino coupons needed. Bear in mind that the free funds still need to be wagered 35 times over before you can withdraw them.
While the casino’s bonuses aren’t jaw-dropping, they are generous and, more importantly, come with fair terms, meaning you can actually benefit from them.
Software and Game Selection – 9.5/10
Hello Casino’s game selection is quite varied. Currently, the website’s library houses more than 500 titles and keeps growing. The game types available include table and live casino games, slots, and jackpots, to name a few.
Just like with most gambling sites, the most diversified game type available at this casino are slots. Our Hello Casino UK reviews revealed a multitude of different slot genres available, from classic slots to Multiways. These categories further integrate an abundance of specific games such as Starburst, Zeus, Gonzo’s Quest, Book of Dead, Bonanza, and many more.
The selection of live casino games isn’t minuscule either. For gamblers who prefer an in-person casino feel, there’s live blackjack, Texas hold ‘em, Dragon Tiger, roulette, and others.
There are around 30 table games available at Hello Casino. The games included are roulette, blackjack, baccarat, and various types of poker games.
Our Hello Casino review revealed a huge list of software providers that accompanies the casino’s dazzling array of games. All of the well-known industry titans can be found there, like NetEnt, Microgaming, or Evolution Gaming.
Payment Options – 8.5/10
Even the best gambling site isn’t worth much if it only supports one or two transaction methods. Thankfully, Hello Casino does not suffer from this problem, with multiple deposit options available – credit and debit cards, wire transfers, and e-wallet choices such as PayPal.
The minimum deposit is £10, which is in line with the current industry standards. The transactions will be registered almost instantly, whichever the deposit method.
On the other hand, Hello Casino banking options for withdrawals are somewhat limited and include bank wires, Skrill, Visa, and Neteller. The minimum withdrawal is also £10, which came as a pleasant surprise since most casinos have higher minimum withdrawal caps. The maximum payout limit is £250,000.
Withdrawals are also instant except for bank wires, where the processing times depend on your bank.
Seeing that the casino grants membership to UK residents exclusively, the accepted currency is the British pound.
Security – 9.5/10
Hello Casino follows all current security and data protection standards. First of all, the site utilizes SSL encryption to safeguard all communication between users and the website. This prevents hackers from stealing any of your credentials or financial data.
Hello Casino security is also regularly checked by a dedicated team that keeps an eye on the physical servers, where your data is stored. Another proof of the site’s trustworthiness is its operator’s previously mentioned fully licensed background.
The site also offers a plethora of tools aimed at managing the time and funds spent playing so you can gamble both safely and responsibly. You can use these to set up timers, cooldown periods, deposit limits, and more.
Customer Support – 9.5/10
The quality of customer care is often overlooked in casino reviews, so let’s take a look at the Hello Casino customer support.
You might run into a number of problems when gambling online – account or bonus-related issues, inability to withdraw funds, and so forth. That’s why it’s crucial to have a skilled and effective support team at hand.
Hello Casino’s support is available through both email and 24/7 live chat support. Regrettably, no phone support is available at this time. We’ve contacted the representatives with some questions and they were swift to respond, polite, and helpful. While we were making this Hello Casino review, we’ve also found the site’s FAQ section to be extremely useful for all matters that don’t require immediate interventions.
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