Reviews

Casino.com Review 9.5/10

About Casino.com

Launched more than a decade ago as part of the award-winning Mansion Group Ltd, Casino.com is among the online casinos that consistently perform above industry standards. Licensed and regulated by two supervising bodies, this gambling platform is well known for providing a fair and secure experience to its players.

As the owner of the industry’s most desired URL, Casino.com has a lot to live up to. To learn more about the site’s game selection, bonus opportunities, VIP club, and payment options, keep reading our Casino.com review.

User Experience: 9/10

Casino.com is built upon a robust but beautifully designed platform powered by Playtech. The interface is mostly black and white with orange and green accents. All features are displayed where users would most naturally expect them to be. The site is multilingual, available in English, Italian, Spanish, French, Portuguese, Norwegian, and Arabic.

The top menu offers quick access to the casino lobby, live casino section, and promotions page. A burger menu located in the upper left corner provides access to information on payment methods, customer support, the VIP program, and more.

Casinocom’s homepage features a prominent banner advertising the site’s welcome offer. Below the banner is the game selection section, which has the following categories: live casino, daily jackpots, megaways, slots, table games, and jackpots. When searching through Casino.com games, you can filter the entertainment options by type and provider, sort the list alphabetically, or even look for a specific game by typing its name in the search bar.

Unlike competitors that provide limited entertainment options to mobile users, Casino.com offers its full game selection and promotions library across all device types. If you are a fan of gambling on the go, you’ll be pleased to know this online casino also comes in the form of iOS and Android apps.

While we were able to enjoy the games at Casino.com UK, you may not be able to. The list of restricted countries is quite lengthy and includes the United States, Singapore, Russia, South Korea, North Korea, Switzerland, Antigua and Barbuda, Vietnam, Australia, Austria, Belgium, Sweden, Lithuania, Bulgaria, China, Colombia, Cyprus, Turkey, Slovenia, Czech Republic, Estonia, France, Germany, Greece, India, Iran, Hungary, Ireland, Israel, Japan, Latvia, Libya, Malaysia, Mexico, Netherlands, Nigeria, Philippines, Slovakia, Poland, Spain, Portugal, Puerto Rico, Thailand, Indonesia, Romania, and Ukraine.

Software & Game Selection: 9/10

The Casino.com game portfolio is packed with a wide range of high-quality entertainment options. From slots and jackpots to blackjack, craps, roulette, and video poker, there’s something to suit the preferences of any player. While slots take up the largest part of the portfolio, the selection of table games is also rich and diverse. With almost 300 titles on offer, it’s safe to say that you’ll be able to find something to your liking whether you are an experienced player or a gambling newbie.

All Casino.com games are created by industry-leading software developers such as Microgaming, Playtech, Blueprint, Realistic, and NetEnt. According to Casino.com, although the gaming portfolio is provided by renowned casino developers, this gambling venue still tests new games before adding them to the library to make sure they meet the site’s high standards.

To offer its players an exciting live gambling experience, Casino.com has partnered up with the Playtech Eurolive platform. If you are a fan of live-action casino games but you’d rather not leave the comfort of your home, this gambling format is ideal for you. Given that Casino.com live games are streamed in real-time from a land-based casino, you can rest assured that game fairness is guaranteed.

Bonuses & Free Play Options: 10/10

The Casino.com promotions page is packed with bonus opportunities for new players and veterans.

First up, there’s the Welcome Package. With this promotion, each newly registered player gets a Casino.com no-deposit bonus of 20 free spins to use on Age of the Gods slots. However, the bonus offer doesn’t end there. Upon making your first deposit, you’ll get a 100% match up to £100, along with another 180 free spins. The minimum deposit that’ll make you eligible for the bonus is £20. Note that this promotion comes with a wagering requirement of 40 times.

The Drops & Wins promotion comes with a prize pool of £2 million. To claim a piece of this hefty reward, you’ll need to take part in Casino.com weekly tournaments or play at least one game at a qualifying slot for a chance to win at a daily prize drop.

If you are a blackjack fan you’ll be happy to hear that the Gold Card Happy Hour promotion gives you an opportunity to win a £5,000 deposit match. All you have to do is play your favourite game in the live section of the site during happy hours (20:00 – 22:00 GMT every Tuesday, Wednesday and Thursday) and wait for the opportunity to come by. If you draw a gold card, your bet will be doubled up to £5,000.

In addition to these opportunities, the Casino.com promotions page features a few more daily and weekly bonuses such as the Winning Streak, Two for Tuesday, Beat the Dealer, and Friyay Fever. Considering that most bonuses are time-sensitive, we suggest you keep an eye on the site’s promotions page for the latest info.

For the most loyal among its users, this gambling platform has created an exclusive VIP club. Membership comes with a long list of privileges, and once you become a Casino.com VIP you’ll be a part of this loyalty club for life. As you work your way up to VIP Elite status, you’ll enjoy exclusive bonuses, tickets to events, the assistance of an account manager, higher deposit limits, higher bet limits, and special gifts.

Customer Support: 10/10

Providing excellent customer support is a must for any gambling platform that’s worth its salt. The customer support team at Casino.com is available around the clock and can be reached via phone, email, and live chat. Should you have technical questions or issues related to deposits, withdrawals, game selection, or bonuses, the site’s knowledgeable support agents will be there to help you. From our experience, requesting assistance via Casino.com live chat is usually the quickest and most convenient option.

However, before you reach out to the support team, we suggest you check out the online casino’s FAQ page. Among the frequently asked questions you’ll find the answers to everything you need to know about the registration process, privacy and security, game selection, bonuses, payment policies, and much more. To access the FAQ page, just click the burger menu located in the top left corner of the home page.

Banking Options 9/10

Safe and secure payment processing is a vital feature of any reputable online gambling platform. That’s why Casino.com accepts money transfers via only the most reliable payment methods.

To make a deposit or withdraw your winnings, you can use debit cards, bank transfers, e-wallets, and prepaid cards. Under these four categories, you can choose between the following payment methods: Visa, Mastercard, Maestro, wire transfer, PayPal, Boku, Skrill, Neosurf, Citadel Instant Payments, Neteller, ecoPayz, Paysafecard, and MuchBetter.

Casino.com deposit transactions are usually completed instantly, while withdrawals can take three to five business days. Deposit and withdrawal limits vary depending on payment method.

Note that some payment options can be restricted based on your location. We recommend you get in touch with customer support to find out which banking methods are available to you.

Security: 10/10

As a pedigreed online casino, Casino.com is dedicated to ensuring that players enjoy a safe and secure gambling environment. Licensed by two gambling authorities (the Gibraltar Licensing Authority and the United Kingdom Gambling Commission), this online casino implements all the industry-standard measures needed to protect its clients’ money, banking details, and personal information.

This Casino.com review wouldn’t be complete without mentioning that all entertainment options are regularly tested by third-party agencies to ensure that the random number generator programs aren’t compromised and that game results are completely random.

In addition to providing a safe and fair platform, Casino.com also makes sure that its players gamble within their means. Some of the measures include restricting access to underage players, setting limits on deposit amounts, and supporting self-exclusion and time-out periods. Also, Casino.com reviews users’ activity to ensure that there are no self-destructive patterns.

Key benefits

Excellent mobile gambling experience
A wide variety of games provided by reputable developers
Generous welcome package
Exceptional VIP club
Knowledgeable and quick-to-respond customer service

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