Genesis Casino Review

A newcomer to the world of online gambling, Genesis Casino takes you on a fun space adventure full of exciting titles and stellar bonuses. The casino was established in 2019 as part of the Genesis Global Limited corporation and is licenced by the Malta Gaming Authority and the UK Gambling Commission. Obviously there’s still some polishing to be done, but overall the casino leaves quite an impression thanks to its beautiful design and pleasant colour scheme. Check out our in-depth Genesis Casino review to find out more.

User Experience

  • Design and navigation

Some gambling websites look cheap and tacky. Not this one. Any visitor to Genesis Casino can agree that this website looks great. It’s elegant and spacious, which fits perfectly with its ultramodern galaxy theme. There’s no unnecessary eye candy or flashing lights, and the menus are collapsible and just a click away whenever you need them. With the purple-blue colour scheme and reasonable contrast, it seems the designers have hit all the right spots.

The very top of the site features a slider informing you about the most important promotions at the moment. Curiously, though, after you complete the Genesis Casino signup process, the slider disappears. If you want to keep up to date with the promotions, you’ll have to visit the dedicated page.

In light of that, the navigation is super simple. The compact menu on the left gives you links to all the pages on the site. If you click on the question mark in the top right corner, you’ll get a menu where you can change the language (probably in the future because right now there’s only one), read the Genesis Casino FAQ, or contact customer support.

  • Gaming Experience

Straight from the landing page, you can click on the Play Games button and begin your epic space adventure. Alternatively, you may want to pick a specific category from the drop-down menu on the left or find a specific title using the search bar on the right. In addition to that, you can set all your favourites to be just a few mouse scrolls down for quick access.

The games work smoothly and without lag. Loading times are fast; most of the time you won’t even see a loading screen. One of the downsides is that there doesn’t seem to be an option for demo play. This means you’ll have to learn the game as you go.

  • Device compatibility

The website works well on all devices. There’s no specific Genesis Casino mobile app to download, but there’s really no need for it anyway. You can access the site from your mobile device at any time and you’ll get all of the functionality you have from the desktop version.

  • Restricted countries

The casino is restricted in the following countries: the USA, Australia, Spain, Greece, France, Belgium, Hungary, Iran, Denmark, Slovenia, Israel, Romania, Portugal, Ukraine, and Turkey.

Bonus Offer

  • Welcome bonus

To help you get started, the casino has prepared a more-than-generous welcome offer that maxes out at $1,000 in total. The Genesis Casino welcome bonus consists of 4 smaller bonuses for each of the first four deposits you make. All you need to do is sign up and fund your account with at least $10 and you’ll get a 100% match up to $100, as well as 300 free spins on Starburst. The other three bonuses have a higher limit of $300 each, but their percentages are lower – the second bonus matches 50% of your deposit, while the third and fourth bonuses only match 25%. In order to collect these and any other bonuses, you’ll need to fulfil the Genesis Casino wagering requirement, which is 40x.

There is also a mutually exclusive alternative welcome bonus for users who prefer live casinos. It is a simple 100% match up to $100 and that’s it. Keep in mind that using this bonus will automatically disqualify you from getting the other one.

  • Weekly promotions

Once you’ve burned through all the welcome bonuses, it’s time to focus on the weekly deals. First up is the so-called “Lightspeed Monday.” If you deposit and wager at least $10 on video slots, you’ll become eligible for some free spins on Monday. How many spins and what games are included? Well, the casino isn’t really clear about that. Apparently you get different spins each Monday to keep things fresh. Maybe the casino’s managers aren’t really sure either.

Tuesdays are reserved for the 10% Genesis Casino cashback special – and no, this promotion sadly doesn’t have a fun, space-themed name. It just lets you reclaim up to $200 of the amount you lost during the week at the live casino. Note that you need to opt for the promotion every time to make it count.

The last item on this list is the Friday bonus mission, which simply grants you a 25% deposit match up to $100. To qualify for this promotion, you need to wager $50 or more from Monday to Thursday.

  • VIP benefits

The loyalty program comes in the form of the Genesis Casino VIP club. As a member, you get numerous benefits including exclusive bonuses, holiday packages, and even a dedicated account manager. Sounds great, doesn’t it? So, how do you sign up? Well, it’s a bit of a mystery. The VIP team has its own special way of determining who is eligible, but the casino is not so keen on sharing. The best you can do is keep playing and wait to be noticed.

Software and Game Selection

There are more than 1,300 games available on the site. They are divided into standard categories – Genesis Casino slots, table games, jackpots, roulette, and live casino games (which can be found in their own section). This categorisation also works as a filtering system, since the categories also include new and popular titles. If you scroll down past the games, you’ll find a list of game providers. Clicking on them will give you a list of games made specifically by that provider. This system doesn’t feel incredibly intuitive but it works.

In total, there are 12 developers that provide games for the site. The titles in the Genesis live casino are powered by industry veteran Evolution Gaming. In the casino’s other sections, you’ll most likely recognise other famous names like Microgaming, Nyx, NetEnt, and Play’n GO. If you want to learn more about each provider, Genesis Casino’s support staff will also share a little bit of history with you so you know who you’re dealing with.

Payment Options

When it comes to accepted currencies, as long as you’re not located in one of the Genesis Casino restricted countries, you have nothing to worry about. The go-to currency is USD, and all of your funds are automatically converted to this. Rather conveniently, the casino displays your funds in two separate piles: balance and balance bonus. That way you’ll never lose track of how much withdrawable cash you have lying around and how much you need to wager first.

Genesis Casino doesn’t exactly shower you with payment methods – there are only a handful of them:

  • Visa and Maestro debit cards
  • Mobile payment service via Boku
  • Electronic voucher via paysafecard
  • Instant bank transfers through Trustly
  • eWallet options: Skrill, Neteller, ecoPayz, PayPal, MuchBetter, MiFinity, and Jeton

It’s important to note that Genesis Casino deposit methods don’t charge you any fees and are processed instantly. The maximum you can deposit with debit cards and eWallets is $5,000. The list of withdrawals is slightly shorter and the same rules apply. In any case, if you can, it’s best to use eWallets for all your transactions. They’re safe, reliable, and fast.

Security

Genesis Casino is a verified and licensed venue, so security shouldn’t be a concern. Both the Malta Gaming Authority and the UK Gambling Commission make sure that this place follows all the guidelines for safe gambling.

We should mention that by the UK Gambling Commission’s standards, your funds are considered unprotected because they’re held separately from the casino’s own funds and not insured. However, this is mainly a bureaucratic issue. The casino has taken all the necessary steps to keep your money safe and sound.

The casino also supports responsible gambling efforts so you can easily set limits in a number of ways:

  • Daily, weekly, and monthly Genesis Casino deposit limits
  • Session time limits
  • Wagering and loss limits
  • Reality-check reminder

The last one is probably the best option for sobering up, as you’ll get a reminder after a certain period telling you just how much time you’ve spent in-game. For most gamblers who struggle with an addiction, this is a very useful tool.

Customer Support

As is often the case with virtual gambling venues, customer support is the weakest link. You can contact the site by phone, email, or Genesis Casino live chat, but it might just be a waste of your time. The agents aren’t exactly knowledgeable and seem to look forward to finishing the conversation as quickly as possible. In most cases, they’ll tell you that they’re not in charge of that specific field or that they don’t have the necessary information to help you. By the end of each conversation we had with the support team, we felt much older and none of our questions had been answered.

Alternatively, you could try your luck with the FAQ section. It doesn’t contain too many questions, but the answers are comprehensive and decently explained. If nothing else works, you’re best off turning to Google for answers.

Key benefits

$1,000 welcome bonus

Weekly promotions

Over 1,300 games

Reputable providers

Great website design

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