About the Casino
With a name like mr.play, you probably expect a straightforward gambling experience – and with this casino, that’s exactly what you get. The simple website leads you straight into the action with a good selection of diverse games and a rewarding loyalty program that will keep you playing. The bonuses aren’t as generous as they could be, but they show a lot of potential. As long as you keep playing and enjoying your favorite pastime, the casino will reward you. There are plenty of payment options available, and registration is simple. Read our extensive mr.play Casino review to find out all of the intricacies and details, and we predict you’ll give this site a try.
User Experience 7/10
The first thing we have to talk about is the casino’s peculiar logo design. Considering the casino’s name, the creative directors apparently decided that the best logo would be a moustache that resembles the style of Agatha Christie’s fictional detective, Hercule Poirot. The logo isn’t that weird on its own, but the fact that they decided to put in on a couple of female models throughout the site is. In a way, the mr.play Casino website design did its part – the logo is an attention-grabbing element, and that’s all that matters.
Moustache aside, the site’s design is neat and tidy with categories at the top, then a slider displaying promotions, and a selection of games below it. The color scheme is easy on the eyes and it allows for simple navigation. The top right corner of the homepage tells you how much money you have left, lets you deposit funds quickly, and opens up a chat with customer support.
To reach that point, you need to complete the mr.play signup process first. You’ll need to provide your name, date of birth, address, and mobile number. That is the standard practice for most casinos of this type.
Software & Game Selection 7/10
mr.play Casino encourages you to explore your gambling potential with hundreds of colorful titles created by high-profile game developers. More than 30 studios contribute to this assortment of games. Some of the biggest names include NetEnt, Microgaming, Betsoft, Evolution Gaming, and Pragmatic Play. Outside of the standard games and mr.play live casino sections, there’s a separate page with scratch cards and sports betting options.
The games are grouped into categories so you can choose between table games, slots, or scratch cards, for example. Unfortunately, there isn’t a more advanced filtering system with the number of lines, special promotions, or filtering by provider. On the plus side, you can use the search bar to find specific games.
All of the gaming takes place on-site; there is no option to download software and run it on your computer. The games are optimized for all devices. You will rarely encounter any glitches or loading issues. This is probably why the site designers decided not to release a mr.play mobile app – there is no need for it. You can access all the games directly with your mobile phone.
Bonuses & Free Play Options 7/10
mr.play Casino doesn’t offer a lot of promotions. There are the classic welcome bundle, an interesting loyalty program, and a couple of minor bonuses. Here are all the details you need to know.
Mr.Play Casino Welcome Bonus
To start things off, there’s mr.play’s welcome bundle, which matches up to £200 of your first three deposits. In addition to the bonus funds, you also get 100 free spins for specific slots.
- The first time you deposit £10 or more, the casino will match 100% of your deposit up to £50. You’ll also receive your first slots bonus: 20 free spins on Starburst.
- Your second deposit gets you a 50% match up to £75.
- The third deposit is the same: a 50% match up to £75.
mr.play free spins work in a peculiar way. After the initial deposit, you get 20 free spins per day until you receive the full 100. They are valid for 24 hours and each batch works with different games.
The wagering requirement for bonuses and spins is 35x.
Every Monday, the casino offers a special reload bonus that matches 50% of your deposit up to £50. The promotion gives you a chance to start the week on a high note – and it’s got another trick up its sleeve. For every £5 you spend on mr.play slots that day, one point goes onto the leaderboard. The day’s top 30 gamblers get special bonuses that don’t need to be wagered. Considering that the top prize is £150, this is not a bad incentive.
This promotion is active only for your first month at the site, so you essentially have just four shots at the title. The minimum amount to deposit is £20, and there is a 35x wagering requirement.
Mr.Play Loyalty Program
An all-encompassing loyalty program is among the most important and best features of this casino. With every bet you win, you earn points and move up in ranks. You start at the lowest rank – new member – and climb upward through bronze, silver, gold, and platinum. The two highest levels, premium and prestige, are invitation-only. If you’re an active high-roller in the platinum tier, you’ll likely get an invitation to the top ranks.
You climb the ladder by earning points. For every £40 you spend in the casino, you get one loyalty point. Some of the benefits you can expect from this program include additional bonuses, free spins, monthly mr.play cash back options, and an increased reward redemption rate.
Customer Support 6/10
There are several ways you can contact the customer-support team: via phone, by email, or with on-site live chat. Support agents are available from 8 a.m. to 11 p.m. Central European time every day of the week. While the availability isn’t bad, it’s certainly not equivalent to the 24/7 support that many competitors offer.
Regarding the quality of the service, the first thing you’ll notice is that it’s really slow. Sometimes it takes agents half an hour or more to respond, which is frustrating when you’re trying to resolve a burning issue.
If you find yourself in a pickle, your best bet might be the mr.play help page. It is full of basic information and frequently asked questions regarding issues users struggle with all the time. Interestingly, you can also make use of detailed game guides for every single title. You’ll know exactly what you’re getting yourself into before you make your first bet.
Banking Options 8/10
mr.play accepts various currencies depending on the country you’re from. When you make an account, you also get to choose your preferred currency. There are about 20 deposit methods to choose from including credit cards, debit cards, e-wallets, wire transfers, and mobile payments. mr.play deposit times for all of the methods except Interac (which can take up to a day) are instant.
Withdrawal times vary from three to eight business days. If you’re looking for something faster, we recommend you try MuchBetter. Based on information at the mr.play website, this payment system offers instant deposits and withdrawals. Classic Visa and Mastercard mr.play withdrawals take four to six business days, while most e-wallets take about three days.
Every time you visit a new casino, you should ensure that it is licensed. mr.play Casino is regulated by the Malta Gaming Authority and the UK Gambling Commission. It’s operated by Aspire Global International Ltd. At the bottom of the homepage, you will find the license number so you can check out the company yourself.
Personal information is protected by mr.play SSL encryption – the same that is used by most other casinos. The company uses a firewall to keep itself and its users safe from cyber attacks. The casino also puts a lot of emphasis on responsible gambling practices. If you worry that your hobby is slowly becoming an addiction, you can limit your deposits right away or find professional help on the site. If that’s not enough, there’s always the option of temporary self-exclusion.
We’ll end our mr.play Casino review with a short list of the key benefits this venue has to offer.