About the Casino
Launched in 2020, Queen Play casino is one of the latest additions to the online gambling scene. Based in Malta and operated by Marketplay Ltd, this royalty-themed gambling venue is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.
From slots to live casino table games and scratch cards, it’s safe to say that this online casino has a lot to offer to queens and kings alike. Thanks to its generous 100% first deposit match, 100 free spins to get you started, and the lucrative loyalty club to keep you going, Queen Play has already attracted and retained thousands of players.
Keep reading our Queen Play review to learn more about the site’s game selection, bonus offers, and banking options.
User Experience 8/10
Built upon a powerful and neatly designed platform, Queen Play casino is adjustable to all devices and screen sizes. The predominately pink and white interface has all the necessary features displayed right where you’d look for them. This platform is multilingual and available in English, German, Finnish, and Norwegian.
As far as website layout goes, the top menu offers easy access to all entertainment types (casino games, live casino games, and scratch cards), along with promotions, loyalty programs, and help pages. Queen Play’s homepage features a banner slider with all of its active promotions. Below the banner, you’ll find the game selection bar with the following categories – featured, new, classic, table games, and scratch cards. We appreciate that Queen Play also has the recent games category which makes future access much easier by memorizing all games that you’ve recently played.
When searching through Queen Play games, you can filter the options by type, sort the list alphabetically, or use the search bar to look for a specific game. At the moment, the site doesn’t offer the option to filter through its gaming portfolio by software provider.
Although this online casino doesn’t come in the form of an app just yet, that doesn’t mean that you won’t be able to enjoy your favourite games on the go. From our experience, all games load fast and run smoothly across all devices. The only drawback is that the site doesn’t let you try the games out before creating an account and making a deposit.
It’s also important to mention that Queen Play casino welcomes players from all over the world, with a few exceptions. Restricted countries include Australia, France, French Guiana, French Polynesia, South Africa, Sweden, the United States, and the US Virgin Islands.
Software & Game Selection 10/10
At the time of writing this review, we found that there were almost 800 Queen Play slots available. Considering that this online gambling venue makes sure to add new classic slots, video slots, and progressive jackpots on a regular basis, that number may go up in just a few weeks. Apart from the huge collection of slots, this royalty-themed gambling platform also offers a nice selection of table games (blackjack, roulette, and baccarat) and scratch cards.
If an authentic live casino atmosphere is what you’re after, you’ll be happy to hear that this site has got you covered. With more than 20 Queen Play live casino table game options, it’s safe to say that this gambling platform can meet any player’s requirements.
When it comes to software, the list of developers providing entertainment options to Queen Play’s casino section is quite long and includes some of the industry’s favourites such as NetEnt, Microgaming, Play'n GO, Evolution Gaming, Yggdrasil Gaming, Betsoft, NextGen Gaming, and iSoftBet. The live casino section is supported by NetEnt, Pragmatic Play, Quickfire, Ezugi, and Playtech.
Bonuses & Free Play Options 9/10
As far as promotions go, Queen Play offers a generous welcome bonus for the newly-registered players and a lucrative VIP program for the most loyal among its users.
First off, each new player is greeted with a signup package adequately named “Welcome to the Realm”. With this bonus, you get 100 free spins plus a 100% first deposit match of up to £200. To trigger the bonus, you must deposit an amount between £20 and £200. Note that you’ll get the first 20 free spins on the day that you make a deposit, the second batch of 40 free rolls will hit your account on the following day, while the remaining 40 Queen Play free spins will be at your disposal on the third day of your first deposit. You should also keep in mind that the welcome bonus comes with a wagering requirement of 35 times. In other words, if you deposit £60 and get another £60 from the platform, you’ll need to wager £2,100 before making your first withdrawal.
While the casino’s welcome offer helps attract new players, it’s the Queen Play VIP program that motivates them to stay loyal to the platform. So, what does it take to become an exclusive member of this royalty-inspired online casino? The deal is simple – all you have to do is play. As you make deposits and play casino games, you earn reward points. The more points you earn, the higher up you’ll climb. Queen Play’s loyalty ladder has seven steps – New Member, Bronze, Silver, Gold, Platinum, Premium, and Prestige. While lower-level VIPs get the benefits such as faster withdrawals, birthday bonuses, lower wagering requirements, Sunday free spins, and access to live tournaments, the players who reach the top three levels enjoy higher deposit and withdrawal limits, monthly cashback, and personal account managers.
Customer Support 10/10
While most players hope that they won’t ever need to contact support, it’s good to know that the platform of your choice offers multiple avenues of customer service. Should you have a burning question, or encounter any issues, Queen Play’s customer support team will be there to assist you.
Ways to get in touch with the site’s customer support include phone, email, and live chat. Note that the Queen Play’s support professionals aren’t available round the clock, however, you can get your questions answered seven days a week, between 6 a.m. and 11 p.m. (GMT). From our experience, the agents are quick to respond, polite, and very knowledgeable.
Additionally, this gambling destination has one of the most comprehensive FAQ pages that we’ve ever seen on a casino site. Therefore, we suggest you explore the casino’s library of commonly asked questions and answers before contacting a support agent.
Banking Options 9/10
As far as deposits and withdrawals go, this online casino offers everything that you’d hope for – a wide variety of payment options along with fast and secure transactions.
Queen Play deposit options include Visa, Mastercard, bank transfer, Klarna, Trustly, Skrill, Neteller, ecoPayz, PayPal, Giropay, Interac, EasyEFT, AstroPay card, MuchBetter, Euteller, Zimpler, EPS, paysafecard, and Instadebit. In most cases, payments are processed instantly. Note that accepted currencies and deposit limits vary depending on the payment method.
As far as withdrawals go, you are welcome to use Visa, Mastercard, bank transfer, Trustly, Skrill, Neteller, ecoPayz, PayPal, AstroPay card, and MuchBetter. Unlike deposits, Queen Play withdrawal transactions can take a few days to process. Cash-out times may vary depending on the payment method of your choice and can be instant with certain e-wallets, or take up to eight days if you opt for a bank transfer or debit card. Given that these payment processing timescales are a bit higher compared to other online casinos, we expect Queen Play to make improvements in this field in the near future.
When it comes to keeping its players’ personal and financial information safe and secure, Queen Play doesn’t cut any corners. To make sure that all sensitive data is transferred securely to its secure server, the site utilises the industry-standard 128-bit SSL encryption technology. Additionally, this online casino's server is protected by the latest firewall technology.
As we have already mentioned at the beginning of this Queen Play review, the site is fully regulated and licensed by the Malta Gaming Authority (license number MGA/CL1/408/2007). As an online casino operating in the British market, Queen Play has also obtained a remote gambling license from the UK Gambling Commission (license number 000-039483-R-319409-001).
In addition to being transparent about its safety measures and license numbers, Queen Play casino also discloses that it uses a Random Number Generator software to ensure game fairness.