Regent Play Review 7/10
- Easy-to-navigate website
- Great loyalty program
- Special bonuses for active players
- Numerous banking options
- Tight security
Regent Play is a relatively new addition to the global world of online gambling. It was founded in 2018 under the ownership of Marketplay LTD. The casino operates under the laws of Malta and is regulated by the UK Gambling Commission. In our Regent Play review, we will paint a clear picture of your potential gaming experience, showcase promotions, and discuss banking options.
The loyalty program is one of the main stars of the show at Regent Play. It offers various benefits to active players including special bonuses and generous cashbacks among other things. While the welcome bundle only goes up to £200, it’s still better than nothing.
The casino has around 600 games in its offer including table games, slots, scratch cards, and Regent Play bingo. The list of providers featured on the site includes some of the most reputable studios in the business like NetEnt, Play’n Go, and NextGen Gaming.
Let’s dive right in.
User Experience 9/10
You would expect a venue called Regent Play to give off a classy vibe, and it actually does. The black background is easy on the eyes and the games stand out thanks to their colorful nature. The navigation is pretty simple with a vast selection of titles available directly from the homepage. The slider at the top shows off the latest Regent Play promotions, bonuses, and games you should try out. Thanks to the basic, user-friendly design, the chances of getting lost are almost non-existent.
All of the games are played in-browser. There is no option to download the software and get a smoother gambling experience. That being said, there’s also no need for it because the site is well-optimized and bug-free. Loading times are quick no matter what device you’re using. Unfortunately, the site doesn’t provide you with a list of restricted countries so the only way to check if you’re actually eligible to play there is to try to register. Once you fill out the form, you’ll receive a notification instantly.
One thing to keep in mind during your Regent Play signup process is that you might see different offers after you complete the registration. Sometimes it depends on the country where you’re from and sometimes the information is only available to registered users. This can be slightly frustrating and might get your hopes up at times but there’s nothing you can do about it.
Software & Game Selection 7/10
The casino offers a total of around 600 games, covering a wide range of themes and game mechanics. They are divided into three main categories – casino, live casino, and Regent Play scratchcards. All of the sections offer filterable categories as well as a search bar where you can look for a specific title or provider. Sometimes the sections overlap, but in practice this just means you have more ways to find your favorite genre.
Regent Play features high-quality games created by some of the most popular game providers in the industry. If you’re an experienced gamer with a developed taste in casino games, you’ll probably recognize some of the names from the list like NextGen Gaming, NetEnt, and Play’n Go.
One of the biggest downsides we’ve found is the fact that there’s no Regent Play demo play option. Even worse, just to gain access to the games you need to register an account and verify your identity by providing necessary documentumentation. That’s quite a hassle to go through just to catch a glimpse of the gambling experience. Another potential problem is the extensive use of Flash, which is a dying technology that doesn’t work well on all devices.
Bonuses & Free Play Options 6/10
At the moment, there are only two types of promotions offered in the casino. There is the expected welcome bonus divided into first three deposits and an intricate loyalty program that rewards active players from day one. Let’s see how it works.
Regent Play Casino Welcome Bonus
To help you kick things off, the casino has prepared a welcome bundle matching up to £200 of your funds in total. This amount is divided into three parts, accompanying each of your first three deposits. The bonuses are as follows:
- 1st deposit – 100% match up to £50 + 100 free spins
- 2nd deposit – 50% match up to £75
- 3rd deposit – 50% match up to £75
In order to become eligible for this bonus, you need to deposit a minimum amount of £20. The Regent Play wagering requirement for the welcome bundle is 35x and refers solely to the bonus.
The free spins are also segmented so it can be difficult to keep track of the promotion. The first 20 free spins come together with your first deposit and they can only be used on Starburst. In the next four days, you get the rest of the promised amount.
- One day after the deposit – 20 spins for Finn and the Swirly Spin
- Two days after the deposit – 20 spins for Book of Dead
- Three days after the deposit – 20 spins for VIP Black
- Four days after the deposit – 20 spins for Aloha! Cluster Pays
Note that you also need to wager the winnings from Regent Play free spins 35x like with any other bonus. But you only have 24 hours to do it.
Loyalty Rewards Program
Regent Play encourages you to become an active player by introducing a comprehensive loyalty program right from the start. Besides the starting “New Member” title, there are six more levels you can attain just by playing. Each of the levels has its own set of benefits and special offers. Every $40 you spend earns you one of the Regent Play reward points.
- Bronze – requires 10 points
- Silver – requires 60 points
- Gold – requires 350 points
- Platinum – requires 1,000 points
- Premium – invitation only
- Prestige – invitation only
Some of the benefits include special bonuses, Sunday spins, and personalized offers for high-tier users. The website offers a detailed table where you can see what to expect at every level.
Customer Support 7/10
Despite the fact that the casino follows the C.A.R.E. (Customers Are Really Everything) motto, Regent Play customer support isn’t available 24/7. You can talk to agents via live chat every day of the week from 8 a.m to 1 a.m. CET. You can also contact representatives via phone and email.
If you happen to hit a closed door with the support agents, you can turn to the detailed Help section which includes the immensely useful Regent Play FAQ as well. One great option that you won’t find on many other websites is the full explanation (basically a guide) of rules for every game. Sure, this wall of text isn’t the easiest to read but at least it’s there.
Banking Options 8/10
Regent Casino accepts seven currencies:
- US dollars
- Canadian dollars
- Australian dollars
- British Pounds
- Norwegian, Danish, and Swedish Kroner
- Brazilian real
Overall, the casino lets you make a deposit and withdraw funds using around 20 Regent Play payment methods. This includes debit cards, bank transfers, e-wallets, and other popular options. Of course, before you can do any of that, you will need to provide some documents and prove your identity.
Deposits are mostly instant except for via Interac, which can usually take up to 24 hours. Withdrawal times, however, vary depending on your chosen method. Visa and Mastercard can take four to six business days, bank transfers can go up to eight, while most e-wallets take around three days. If you want Regent Play Casino instant withdrawals, you should go with the popular payment app – MuchBetter.
The casino charges no withdrawal fees but you’ll still have to pay a certain amount to your bank. Make sure you calculate that in.
As you would expect from any decent online venue, this one also offers full protection of your sensitive information through various layers of security. During the Regent Play account registration process, your data gets sent over to the casino’s database so it needs to have proper encryption. The standard 128-bit SSL encryption is more than enough to keep you safe from scammers or hackers. On-site protection is guaranteed through the use of a firewall that is constantly updated and checked for security risks.
Another important part of the casino’s security involves verifying users and ensuring there are no malversations. Before you can deposit, withdraw or even get into most of the games on the site, you need to verify your identity. You only need to do this once, so it’s not exactly a time-consuming problem.
We’ll finish off our Regent Play review with a look back at some of the most interesting features.
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